The Digitalization of Piex Group: An Asset for its future development
One of the major challenges for the distribution of pharmaceutical products in Africa by Piex Group is the digitization of its processes and better control of data, to move from a traditional organization to a modern approach that benefits its customers and partners. One of the key challenges for this approach is the complexity of a territory comprising more than thirty different markets, each with its own regulatory constraints and logistical peculiarities.
THE PROFOUND DIGITALIZATION PROCESS OF PIEX GROUP’S BUSINESS CARRIED ON BY CURRENT MANAGEMENT TEAM PURSUES THREE GOALS:
- Quality, by improving order processing times and precision in order preparation,
- Commercial Performance, by widely sharing sales, stock, and market data for better decision-making by sales and logistics teams,
- Growth, by decorrelating the volumes of orders processed from available human resources thanks to partial computerization of the processes.
The digitization of warehouses through implementation of a WMS (Warehouse Management System) has made it possible to get rid of paper by significantly improving team productivity while greatly improving processing times.
The new system allows to manage Piex development more fluidly, the volumes of orders processed being no longer directly correlated with the human resources available to process them.
THE WAREHOUSE MANAGEMENT SYSTEM (WMS) WAS DEPLOYED IN 2020 TO ENHANCE WAREHOUSE OPERATIONS.
The key features of the system enables to monitor all processes and to manage end-to-end operations, from the reception of products to the dispatch of orders.
It also improves storage capacities by reducing handling operations. Automated inventory storage finally saves a lot of time because operators know exactly where to store and find each product in real time.
THE DEVELOPMENT OF A MONITORING TOOL FOR LABORATORIES (PIEX THE HUB)
This tool improves and facilitates stock management, order tracking, product performance monitoring by country, and also provides access to certain market data.
Shared between partner principals, commercial teams and agencies in charge of product promotion, as well as Piex’ teams and its shareholders, the tool aims, thanks to real-time data sharing, at ensuring an efficient management of product availability at all levels of the supply chain and an even more efficient order tracking for a better processing. It also allows the commercial performance of a product to be measured against the market and competing products.
Il permet en outre de mesurer la performance commerciale d’un produit au regard de celle du marché dans son ensemble et des produits concurrents, en particulier.
Developed with the support of the company OpenHealth, a specialist in the processing and sharing of health data, the new system was launched in June 2021, and it will be offered in a free and paid version, depending on the services subscribed to by the partners.
New modules will be offered at a later stage, with the ambition of bringing together on a single platform all the sales and stock data necessary for the management of a commercial activity around Healthcare Products, from the factory to the pharmacist, in all the countries of sub-Saharan Africa.
A TAILOR MADE ONLINE ORDERING SYSTEM HAS BEEN DEVELOPPED
Dedicated and reserved for customers, this extranet platform will streamline commercial operations. This is a real transformation for pharmacist and wholesale customers who often had no choice but to write an order manually and then send it by email or fax. It then had to be checked, corrected if necessary, confirmed and, ultimately, processed and shipped.
Many of these steps are now handled automatically by the platform, reducing the risk of errors, and speeding up order processing.
Synchronized with Piex Group’s central database, the solution avoids ordering products that are out of stock or prohibited for sale in the destination country.
Piex Group is implementing this solution in a way benefitting to customers, like what can be found in most advanced economies in the world.
Piex teams have been trained and instructions and tutorials have been prepared for customers to support the process change that will gradually become the standard for placing purchase orders.
MARKET MONITORING AND AUTOMATED MONITORING
Piex Group works with Sindup platform to monitor market and pharmaceutical industry news. Built on specific lines of research, this tool provides a synthesis of useful articles by analyzing major trends, such as weak signals.
Piex Group will regularly share useful information by newsletters distributed to customers and partners.
All these systems improve the productivity and efficiency of the Piex Group teams, which will thus be able to accelerate its growth on a strong basis, by better serving its customers’ and partners’ needs.
The company’s ambition is to distribute more products in more markets and generate economies of scale that will continue to contain costs. This fits perfectly with Piex’ mission of making health accessible to the greatest in Africa.